We are a Retail Marketing Agency that specializes in retail contests, promotions and creative branding executions.
We are looking for a skilled and energetic candidate to join our team in the position of Customer Service/Office Administration.
NOTE - Job is IN-OFFICE 4 days a week and remote 1 day a week.
Working Hours are 10 am to 6 pm,
Key Responsibilities:
· Calling contest/promotion prize winners
· Arranging and tracking prizes orders and deliveries
· Handling promotion participants / winners’ concerns and questions (by phone and email)
· Liaise with promotion clients (i.e. store employees);
· Keeping inventory and liaise with warehouses
· Reviewing advertising and winner announcements
· Data entry
· Management of supplies required for day-to-day operations of the company
· Attend to incoming and outgoing mail, faxes, and courier packages
· Assist employees in Client Services, Accounts Payable and Media departments on projects as required
Skills required:
· Good computer skills – efficient with MS Office
· Exceptional customer service skills – call centre experience an asset
· Highly motivated and proactive
· Ability to multi-task and meet tight deadlines
· Extremely organized team player
Qualifications:
· Understanding of administrative and office practices
· Strong communication skills - oral and written
· Ability to multi-task and prioritize
· Good computer proficiency - Microsoft Office and Email / Internet systems
· Teamwork and cooperation
· Strong interpersonal skills for building positive relationships
· Strong organizational skills
· Ability to work well independently, as well as part of a team
· Represent the organization and team by projecting a positive and professional image at all times
Job Type: Full-time
Salary: $40,000.00-$45,000.00 per year
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Ability to commute/relocate:
- North York, ON M2N 6K8: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (required)
Work Location: In person
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